FAQ

All the players build with TubeSnack get a watermark embedded on them (or other kinds of ads). You can remove it from the "My TubeSnack" page by activating the premium options.

If the watermark still appears on your TubeSnack after you’ve activated the Premium options you need to clear the cache from your web browser and refresh the page. (http://www.infront.com/help/clearing-your-cache)

TubeSnack is free and you have full access to all of its features. However, if you want to remove the watermark from you video players or download them, you only have to pay 6 points to get access to both the download SWF and the premium embed code of your video player.
You can buy points here.
Alternatively you can get a VIP membership.

The free version of TubeSnack will apply a watermark on your player and you won’t be able to download it.

SnackTools points are the only currency you need to pay for the premium features throughout our applications. Points are required when you want to publish your work. More precisely, you will need to pay if you wish to get a watermark-free embed.
You can buy 6 points (to activate premium embed for 1 item) or you can purchase points in bulk. SnackTools points never expire so you can use them on current and future projects without concern for an expiration date.
Read more about it here: http://www.snacktools.com/en/points.html

With points you can unlock premium features for your widget and it will stay premium forever. You can only edit your TubeSnack for 24h when you unlock it with points.
The VIP subscription gives you unlimited points (for all SnackTools applications) for as long as it’s active. When (or if) it expires, all your widgets will be watermarked. Any unused points that you might have before getting a VIP subscription will remain available to use after the subscription becomes inactive.
Read more about points and VIP here: http://www.snacktools.com/blog/snacktools-points-and-vip-membership/

TubeSnack is free and you have full access to all of its features. If you want to remove the watermark off your player or download, you need 6 points. You can buy points here.
Alternatively you can get a VIP membership which technically gives you unlimited points per month to use in all SnackTools apps.

The VIP membership is automatically renewed. However, if you choose to cancel your subscription or if your payment processor refuses the payment, your subscription will expire. In that case, the premium publishing options will become locked and you won't be able to use them unless you unlock them with points or get a new subscription. If your monthly subscription expires and you don't wish to renew it, you can use points to unlock the desired items (which will stay unlocked forever).

This article will answer your question. http://www.snacktools.com/blog/snacktools-accounts-and-login-problems/

In order to view the video players created with TubeSnack you need Flash Player 10+. Get it from here.

If you get the message "embedding restricted by owner" it’s because the owner of the video has made it private. There’s nothing we can do about that. Try using public videos, and everything will be great.

They might have been removed, or set to private by owner, or they were banned from Youtube because of Terms of service violations.

See Q1 from the "Features" section.

You can edit your player within 24 hours when you unlock it with points. You will need to pay again if the 24h have passed and you want to edit again.

It happens sometimes when you upload videos from Youtube. Try uploading your own covers.

It’s because you uploaded videos from Youtube. We can only upload them to your TubeSnack through Youtube api, which doesn’t remove ads from video clips.

It’s because you uploaded videos from Youtube. We can only upload them to your TubeSnack through Youtube api, which places the Youtube logo on all videos.

If a playlist hosted on our cloud exceeds the maximum number of views/day, the playlist will turn into a static image and a small button will be displayed linking to the playlist's "direct link" page on TubeSnack.com. All standard items include 25,000 views/day, Extended VIP items include 50,000 views/day. After exceeding 100,000 views/day, nothing will be displayed. This usually happens only if you publish your playlist on websites with huge traffic. For this purpose we suggest you to use the download option.

For HTML5:

Browser	MP4	WebM	Ogg
Internet Explorer 9	YES	NO	YES
Firefox 4.0	NO	YES	YES
Google Chrome 6	YES	YES	YES
Apple Safari 5	YES	NO	NO
Opera 10.6	NO	YES	YES

TubeSnack can play virtually all video formats which are supported by Flash: FLV, MP4, F4V (H.264-encoded videos).

You can add 50 videos per playlist. So if you add more videos than can be used in one playlist, the additional videos probably won't make it to the final playlist.

You can create as many as you want!

No. Since the videos are hosted by YouTube you can use videos of any size with TubeSnack.

Yes.

It all depends on what template you’re using. The Slimbar and Brick templates will let you set the position for the list of videos: top, bottom, left or right. You can find the option under “size” at settings.

You can’t. Upload it to youtube or a server first, and then use TubeSnack.

Add videos from YouTube, Dailymotion or enter URL of the video file from your server.

If a playlist hosted on our cloud exceeds the maximum number of views/day, the playlist will turn into a static image and a small button will be displayed linking to the playlist's "direct link" page on TubeSnack.com. All standard items include 25,000 views/day, Extended VIP items include 50,000 views/day. After exceeding 100,000 views/day, nothing will be displayed. This usually happens only if you publish your playlist on websites with huge traffic. For this purpose we suggest you to use the download option.

In order to view TubeSnack.com correctly we recommend Firefox, Google Chrome, or Safari. TubeSnack.com will work on Microsoft IE9 and IE8 too.
Also, you must have JavaScript enabled and the latest Flash Player version (you can get it from here).

When you publish your video playlist you get a direct link, an embed code and the option to download your TubeSnack if you are a premium user (you have either points or a premium subscription). Simply click "Download" and save the download pack to your computer.

We provide a Windows executable file (.exe), a Mac OS X file (.app) and a Shockwave Flash file (.swf) and a Flash component (.mxp & .fla). Also we provide an html file you can use to add the playlist on the web and some instructions (.pdf).

No. Since the videos are hosted by YouTube or on your server, you can't download them from TubeSnack.com. No, you will get the video player with all the videos playing one after the other.

No, you will always find the last version of your playlist on the "My video playlists" page.

Yes, now you can edit a playlist as long as you wish. However, after you activate premium options, you will have a 24 hour period to complete changes. After these 24 hours, the playlist will become locked. You will be able to edit the playlist "as new" afterwards and publish it again as a different playlist. VIP members can permanently edit all their SnackTools widgets including TubeSnack playlists for as long as they keep their subscriptions active.

There are many ways in which you can share TubeSnack playlists. Whether you want to share a permanent link to your video playlist or you want it integrated in your website, you can choose from the following options found on the "My TubeSnack" page:
- Direct link - by selecting this option, a new personalized preview page hosted on TubeSnack.com will open. Sharing this link with your friends gives them the opportunity to comment and share your playlist.
- Email - choose this option to share your playlist by email.
- Embed code - copy the embed code and the paste it on any website that supports embeddable content.
- Download - choose this option if you want to have your video playlist on your computer. You will get a zip archive containing a Windows executable file (.exe), a Mac OS X file (.app) and a Shockwave Flash file (.swf) and a Flash component (.mxp & .fla). Also we provide an html file you can use to add the playlist on the web and some instructions (.pdf).

You can choose one of the following:
- Copy and paste the direct link to your published playlist on your timeline
- Click the "Post to Facebook" link located on "My TubeSnack" page, next to the embed code button.

Yes, now you can edit a playlist as long as you wish. However, after you activate premium options, you will have a 24 hour period to complete changes. After these 24 hours, the playlist will become locked. You will be able to edit the playlist "as new" afterwards and publish it again as a different playlist. VIP members can permanently edit all their SnackTools widgets including TubeSnack playlists for as long as they keep their subscriptions active.

It's very easy to embed the players you created with TubeSnack. Just create your playlist and when you're finished, click "Publish" and in the "My TubeSnack" page, click on the "Embed code" option and copy the generated HTML code. Paste the code in any HTML-supporting medium, such as your website or blog admin. To use the premium embed you need to activate premium options for that playlist in the first place.

Yes. TubeSnack players are 100% customizable, making them a smart solution for web developers.

For partnerships, affiliation or private issues regarding your accounts, contact us via email at the following address: contact@snacktools.com.